Our vision

We are Proud of OUR BANK being Fit, Fast and Focused, valued by our clients and employees.

Our key objectives

Having a strong product portfolio with attractive conditions for retail, SME and corporate clients and following the purpose to add value for our customers, our aim is to build and maintain long-term customer relationships and to ensure a high level of customer satisfaction. In order to be a sustainably successful and profitable bank, we are convinced that we need to offer extraordinary service based on fast and efficient processes, on a digital end-to-end customer journey as well as seamless and unified customer experience across all channels. Our key objective is therefore to enhance customer experience by integrating new cutting-edge technology into our products and services as well as improving internal processes by building performance-driven corporate culture with strong focus on employee engagement.

Main challenges

We know that in order to satisfy our customer´s needs we have to undergo a continuous transformation to become a friendly bank with strong digital edge. Sberbank Czech Republic is therefore consequently digitalizing and simplifying all its processes in order to deliver high-quality, convenient and competitive products at fair conditions that are available on-line and offline, wherever our customers approach us. The main challenge is to do so in the speed of instantly evolving Czech banking market..